rusefi_documentation/HOWTO-ask-questions.md

# Asking for help

Before getting in touch for some assistance there are a couple of things to know that will make it easy for us to help you.

First off before asking for help, please check the rest of the [wiki,](HOWTO-Search-on-rusEFI-wiki) Take a look through the [forum](https://rusefi.com/forum)/search.php) or read through the [FAQs.](Pages-FAQ-and-HOWTO)

If after that you still need direct help then please have a read of the information below and help us to help you.

## Please post your tune & log files at [rusEFI Online](Online). More on that in [Support](Support)

---

## Please post details on resolution

Once your issue is resolved please write up how you got things resolved.

## Persistence

[https://rusefi.com/forum](https://rusefi.com/forum) and [https://github.com/rusefi/](https://github.com/rusefi/) are two permanent systems of record for any rusEFI knowledge. rusEFI Slack does NOT keep history. Anything you say on Slack would get hidden after about 15 days. All valuable data and content has to be persisted outside of Slack.

## Please record and post a relevant log file. There are two ways to get a log file

 1) In TunerStudio, Use "DataLogging">"Start Logging" menu item. Logs are written to "Documents\TunerStudioProjects\NAME_OF_YOUR_PROJECT\DataLogs" folder.

 2) With rusEFI console, simply grab the latest .msl file from "out" folder

See also [Knowledge-best-practices-and-Channels](Knowledge-best-practices-and-Channels)

## HOWTO Ask Technical Questions

See also [BLUF (bottom line up front) communication](https://en.wikipedia.org/wiki/BLUF_(communication))

[How to ask technical questions](https://opensource.com/life/16/10/how-ask-technical-questions)

[How To Ask](https://stackoverflow.com/help/how-to-ask)

[FreeCAD's Bug Submission Guidelines](https://forum.freecadweb.org/viewtopic.php?f=3&t=5236)

An example of a question asked with helpful background information:

[UK Mazda MX5 miata NB 1.8'99 - Future Turbo project r0.5 #38 - Forum](https://rusefi.com/forum/viewtopic.php?f=3&t=1282&start=101)

![video](FAQ/images/fantastic-story-video-or-it-never-happened.jpg)
fix links and md syntax 2022-12-30 06:54:29 -08:00			`# Asking for help`
Updated HOWTO ask questions (markdown) 2020-10-02 08:53:03 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`Before getting in touch for some assistance there are a couple of things to know that will make it easy for us to help you.`
Updated HOWTO ask questions (markdown) 2020-10-02 08:53:03 -07:00
Fix Links (#376) * fix script * fix links * fix some links manually 2023-01-12 14:36:32 -08:00			`First off before asking for help, please check the rest of the [wiki,](HOWTO-Search-on-rusEFI-wiki) Take a look through the [forum](https://rusefi.com/forum)/search.php) or read through the [FAQs.](Pages-FAQ-and-HOWTO)`
FAQ 2019-07-13 12:40:20 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`If after that you still need direct help then please have a read of the information below and help us to help you.`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
Fix Links (#376) * fix script * fix links * fix some links manually 2023-01-12 14:36:32 -08:00			`## Please post your tune & log files at [rusEFI Online](Online). More on that in [Support](Support)`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`---`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Please post details on resolution`
Updated HOWTO ask questions (markdown) 2021-04-25 08:29:34 -07:00
			`Once your issue is resolved please write up how you got things resolved.`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Persistence`
Updated HOWTO ask questions (markdown) 2021-04-25 08:33:39 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[https://rusefi.com/forum](https://rusefi.com/forum) and [https://github.com/rusefi/](https://github.com/rusefi/) are two permanent systems of record for any rusEFI knowledge. rusEFI Slack does NOT keep history. Anything you say on Slack would get hidden after about 15 days. All valuable data and content has to be persisted outside of Slack.`
Updated HOWTO ask questions (markdown) 2021-04-25 08:33:39 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Please record and post a relevant log file. There are two ways to get a log file`
FAQ 2019-07-13 12:40:20 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`1) In TunerStudio, Use "DataLogging">"Start Logging" menu item. Logs are written to "Documents\TunerStudioProjects\NAME_OF_YOUR_PROJECT\DataLogs" folder.`
FAQ 2019-07-13 12:40:20 -07:00
change rusEfi to rusEFI 2021-02-17 14:50:11 -08:00			`2) With rusEFI console, simply grab the latest .msl file from "out" folder`
Updated HOWTO ask questions (markdown) 2021-07-26 08:33:53 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`See also [Knowledge-best-practices-and-Channels](Knowledge-best-practices-and-Channels)`

			`## HOWTO Ask Technical Questions`
Updated HOWTO ask questions (markdown) 2021-07-26 08:33:53 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`See also [BLUF (bottom line up front) communication](https://en.wikipedia.org/wiki/BLUF_(communication))`
BLUF 2020-04-21 13:52:04 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[How to ask technical questions](https://opensource.com/life/16/10/how-ask-technical-questions)`
FAQ 2019-07-13 12:40:20 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[How To Ask](https://stackoverflow.com/help/how-to-ask)`
FAQ 2019-07-13 12:40:20 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[FreeCAD's Bug Submission Guidelines](https://forum.freecadweb.org/viewtopic.php?f=3&t=5236)`
fix links and md syntax 2022-12-30 06:54:29 -08:00
FAQ 2019-07-13 12:40:20 -07:00			`An example of a question asked with helpful background information:`

fix links and md syntax 2022-12-30 06:54:29 -08:00			`[UK Mazda MX5 miata NB 1.8'99 - Future Turbo project r0.5 #38 - Forum](https://rusefi.com/forum/viewtopic.php?f=3&t=1282&start=101)`
FAQ 2019-07-13 12:40:20 -07:00
change rusEfi to rusEFI 2021-02-17 14:50:11 -08:00			`![video](FAQ/images/fantastic-story-video-or-it-never-happened.jpg)`