rusefi_documentation/HOWTO-ask-questions.md

# Asking for help

Before getting in touch for some assistance there are a couple of things to know that will make it easy for us to help you.

First off before asking for help, please check the rest of the [wiki,](HOWTO-Search-on-rusEFI-wiki) Take a look through the [forum](https://rusefi.com/forum)/search.php) or read through the [FAQs.](Pages-FAQ-and-HOWTO)

If after that you still need direct help then please have a read of the information below and help us to help you.

## Please post your tune & log files at [rusEFI Online](Online). More on that in [Support](Support)

---

## Please post details on resolution

Once your issue is resolved please write up how you got things resolved.

## Persistence

[https://rusefi.com/forum](https://rusefi.com/forum) and [https://github.com/rusefi/](https://github.com/rusefi/) are two permanent systems of record for any rusEFI knowledge.

## Please record and post a relevant log file. There are two ways to get a log file

 1) In TunerStudio, Use "DataLogging">"Start Logging" menu item. Logs are written to "Documents\TunerStudioProjects\NAME_OF_YOUR_PROJECT\DataLogs" folder.

 2) With rusEFI console, simply grab the latest .msl file from "out" folder

See also [Knowledge-best-practices-and-Channels](Knowledge-best-practices-and-Channels)

## HOWTO Ask Technical Questions

See also [BLUF (bottom line up front) communication](https://en.wikipedia.org/wiki/BLUF_(communication))

[How to ask technical questions](https://opensource.com/life/16/10/how-ask-technical-questions)

[How To Ask](https://stackoverflow.com/help/how-to-ask)

[FreeCAD's Bug Submission Guidelines](https://forum.freecadweb.org/viewtopic.php?f=3&t=5236)

An example of a question asked with helpful background information:

[UK Mazda MX5 miata NB 1.8'99 - Future Turbo project r0.5 #38 - Forum](https://rusefi.com/forum/viewtopic.php?f=3&t=1282&start=101)

![video](FAQ/images/fantastic-story-video-or-it-never-happened.jpg)
fix links and md syntax 2022-12-30 06:54:29 -08:00			`# Asking for help`
Updated HOWTO ask questions (markdown) 2020-10-02 08:53:03 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`Before getting in touch for some assistance there are a couple of things to know that will make it easy for us to help you.`
Updated HOWTO ask questions (markdown) 2020-10-02 08:53:03 -07:00
Fix Links (#376) * fix script * fix links * fix some links manually 2023-01-12 14:36:32 -08:00			`First off before asking for help, please check the rest of the [wiki,](HOWTO-Search-on-rusEFI-wiki) Take a look through the [forum](https://rusefi.com/forum)/search.php) or read through the [FAQs.](Pages-FAQ-and-HOWTO)`
FAQ 2019-07-13 12:40:20 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`If after that you still need direct help then please have a read of the information below and help us to help you.`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
Fix Links (#376) * fix script * fix links * fix some links manually 2023-01-12 14:36:32 -08:00			`## Please post your tune & log files at [rusEFI Online](Online). More on that in [Support](Support)`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`---`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Please post details on resolution`
Updated HOWTO ask questions (markdown) 2021-04-25 08:29:34 -07:00
			`Once your issue is resolved please write up how you got things resolved.`
FAQ and HOWTO list page (#62) * Fix for Home page and future features page added * Update Acceleration_Compensation.md * Update Fuel_Overview.md * More fuel info * More X-tau * Ongoing Tasks list Free for all list for people to update as they change track * Update Ongoing_Tasks * Hidden names on pages and multi-spark page * Update X-tau_Wall_Wetting.md * Update * Update AlphaN.md * Update Speed_Density.md * Fuel control overview improvement, added wide band page * Update Wide_Band_Sensors.md * Update Fuel_Overview.md * Update MAF.md * Update MAF.md * Update rusEFI_console_directory.png * Delete rusEFI_console_directory.png * Delete wall_wetting.md * Fuel Index + Formats Also old wall wetting page kill * Update Pages_Fuel.md * Update Pages_Fuel.md * Create Pages_Hardware.md * Update Pages_Hardware.md * Sensor and Actuators index * Start of Ignition Index * Create Fuel_Injectors.md * Moved file * Added PNP72 jumper info * More updates + Software pages * Update MREAdapter72.md * Create Roadmap_Fuel.md * Created Kit Instruction link * Dev_Hardware_Guidelines * Images and links update * Update Dev_Hardware_Guidelines.md * Update Dev_Hardware_Guidelines.md * Update .gitignore * Ignition FAQ and start of what we cannot do * found by Serching the forum update * Searching at top of side bar * Photo fixes * Create Vault_Of_Ignition_Parts.md * Update Pages_Ignition.md * Update FAQ_Ignition.md * D is for DISTRACTION * high-speed * high-speed * Updated Vault_Of_Ignition_Parts (markdown) * stuff * Added Pages_FAQ_and_HOWTO Co-authored-by: rusefi <rusefillc@gmail.com> 2020-05-30 20:14:08 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Persistence`
Updated HOWTO ask questions (markdown) 2021-04-25 08:33:39 -07:00
Updated HOWTO ask questions (markdown) 2024-01-18 13:53:11 -08:00			`[https://rusefi.com/forum](https://rusefi.com/forum) and [https://github.com/rusefi/](https://github.com/rusefi/) are two permanent systems of record for any rusEFI knowledge.`
Updated HOWTO ask questions (markdown) 2021-04-25 08:33:39 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`## Please record and post a relevant log file. There are two ways to get a log file`
FAQ 2019-07-13 12:40:20 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`1) In TunerStudio, Use "DataLogging">"Start Logging" menu item. Logs are written to "Documents\TunerStudioProjects\NAME_OF_YOUR_PROJECT\DataLogs" folder.`
FAQ 2019-07-13 12:40:20 -07:00
change rusEfi to rusEFI 2021-02-17 14:50:11 -08:00			`2) With rusEFI console, simply grab the latest .msl file from "out" folder`
Updated HOWTO ask questions (markdown) 2021-07-26 08:33:53 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`See also [Knowledge-best-practices-and-Channels](Knowledge-best-practices-and-Channels)`

			`## HOWTO Ask Technical Questions`
Updated HOWTO ask questions (markdown) 2021-07-26 08:33:53 -07:00
fix links and md syntax 2022-12-30 06:54:29 -08:00			`See also [BLUF (bottom line up front) communication](https://en.wikipedia.org/wiki/BLUF_(communication))`
BLUF 2020-04-21 13:52:04 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[How to ask technical questions](https://opensource.com/life/16/10/how-ask-technical-questions)`
FAQ 2019-07-13 12:40:20 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[How To Ask](https://stackoverflow.com/help/how-to-ask)`
FAQ 2019-07-13 12:40:20 -07:00
convert some links using script, and fix some manually 2022-01-24 18:48:01 -08:00			`[FreeCAD's Bug Submission Guidelines](https://forum.freecadweb.org/viewtopic.php?f=3&t=5236)`
fix links and md syntax 2022-12-30 06:54:29 -08:00
FAQ 2019-07-13 12:40:20 -07:00			`An example of a question asked with helpful background information:`

fix links and md syntax 2022-12-30 06:54:29 -08:00			`[UK Mazda MX5 miata NB 1.8'99 - Future Turbo project r0.5 #38 - Forum](https://rusefi.com/forum/viewtopic.php?f=3&t=1282&start=101)`
FAQ 2019-07-13 12:40:20 -07:00
change rusEfi to rusEFI 2021-02-17 14:50:11 -08:00			`![video](FAQ/images/fantastic-story-video-or-it-never-happened.jpg)`