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rusEFI is a community-driven free open source project. It comes with zero warranty and zero promises.
rusEFI has zero stuff and most of rusEFI contributors all over the globe have day jobs and other obligations.
https://rusefi.com/forum/ is the primary free support channel.
Q: Matt and Andrey are on Facebook, shall I message Matt or Andrey directly?
A: Unfortunately we do not have resources for technical support via Facebook direct messages. Same about forum private messages. Please use public channels to have a higher chance of a response from the community. The more effort you make to ask a good question, the better response you would get. See also HOWTO_ask_questions
Q: how do I attach logs to my forum post? Looks like forum does not allow .msl files?
A: in TunerStudio, please use "Help->Create TunerStudio Debug Package" button - this would combine your tune and your logs. Just make sure to remove the oldest unneeded logs from your DataLogs folder :)